Refund & Cancellation Policy

• Session fees are payable in advance.
• No refunds for completed sessions.
• Sessions rescheduled or cancelled with at least 24 hours’ notice may be moved to a later date.
• Cancellations made within less than 24 hours are considered completed and are non-refundable.

• No refund is provided once a payment is made, unless explicitly mentioned in the event brochure or coaching or therapy contract with the client.
• In case of an event cancellation by us, participants will receive either a full refund or credit transfer within 7-14 business days.

• All digital products (courses, recordings, downloads, modules) are non-refundable once accessed or delivered.
• If you face technical issues, we will provide reasonable support to resolve them.

If you believe you were charged incorrectly or a payment failed, please contact us. We will work with Razorpay or the relevant payment provider to resolve it.

If a client does not attend a session at the scheduled time without prior notice, the session is counted as completed and is non-refundable.

We understand emergencies occur. In genuine cases, a one-time exception may be considered at the sole discretion of Zensei.

Emai: support@zensei.co.in